i am trying to better understand their fast-casual concept and how it works from an operational standpoint. basically this book is given to every new employee during orientation and used as a checklist when validating a crew member on stations. crew members are supposed to write in it several times a week to show their understanding of the three points of each patches mission and how they observed them being implemented in the store. a patches mission is to “create a team of top performers who are empowered to achieve high standards. this is the main aspect every gm should be striving to achieve within their crew and store. if monty/steve are satisfied with their visit, the gm and store earns restaurateur status.
if that gm does this with another store in addition to their first one, they earn r2. a restaurateur is “a gm who has created a team of top performers who are empowered to achieve high standards”. it is not absolute and used mainly as a guide for each store to use as the framework for their approach to training. edit: these journals are not to taken home or used during nonwork hours. i took one and used it to study each station more in depth and on my own time. even states it inside that it is a basic outline and meant to be fine tuned by each stores/trainers need. training vids aren’t viewable outside of the store computers, anyhow, and the recipe and procedure cards are held in house, too.
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