employee relations (er) issues require knowledge of policies and laws, a defined process for handling employee issues, and effective investigation and communication skills. the advanced employee relations and investigations certificate equips participants with ways to identify preventative and proactive er strategies in order to manage employee day-to-day issues and handle complex complaints. human resources and the law can be applied to this certificate if also completed for the human resource management certificate. learn best practices for understanding, preventing, and managing issues that involve employment laws. use case scenarios to apply practical implications of those laws in day-to-day operation. participants receive a hr managers guide for handling performance issues and tools for managers to conduct performance meetings. using real employee complaints and role plays, participants will practice interviewing, policy and legal analysis and methods for gathering information. develop advanced skills and practical information for investigating complex situations and serious policy violations.
obtain feedback and skills from legal experts and internal investigators related to interviewing and investigation techniques, determining credibility, managing bias, reaching conclusions and implementing outcomes. learn methods for capturing key information, maintaining documentation and writing fair, neutral and effective reports. receive a report template that will uphold findings and withstand heightened scrutiny. learn hr, managers and employee approaches for responding to inappropriate behaviors. practice prevention strategies for creating a respectful workplace. hr and managers will gain insights about their own and other styles for handling conflict. practice developing strategies, techniques and skills including how to anticipate sources of conflict and for dealing with angry situations. emotional intelligence (ei) is the ability to harness emotions in sensing, understanding and responding adeptly to social cues in the surrounding environment. measure your current ei level and receive coaching to improve it.
build an expertise in this essential area of human resources. employee relations (er) issues require knowledge of helping employees navigate changes, or resolving conflicts, shrm can help you master employee relations. employee relations is not just a term, nor it only means relationships between employers and employees. it refers to an, employee relations and investigations certificate, employee relations and investigations certificate, workplace investigator certification, employee relations training, employee relations certificate program.
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