tellers and customer service representatives are the face of your bank— they have more contact with customers than anyone else. this bank teller training manual focuses on how your bank can train your tellers and customer service representatives to meet the demands of today’s banking industry—dealing effectively with customers, performing job responsibilities efficiently, and following bank policies, while projecting and maintaining a professional image for the bank. the chapters in the training manual follow a logical progression in training new tellers and csrs, from the role of frontline staff in the bank to understanding banking regulations and security issues. • the bank teller trainer’s guide and training manual sections make it easy to create your training program.• the manual offers guidance to help you choose a trainer and set up and run your program.
• each chapter in the training manual includes plain english explanations of complicated rules, exercises to reinforce the concepts, and lots of examples to clearly illustrate difficult issues. • periodic updates make it easy to incorporate new regulations and activities into your teller/csr training program. ebooks, cds, downloadable content, and software purchases are non-cancellable, nonrefundable and nonreturnable. the ebook versions of this title may feature links to lexis advance® for further legal research options. dena somers is a founding partner of finreg partners, a regulatory compliance and risk management firm for the banking, fintech, and financial services industries.
a training manual to be used in conjunction with the video various bank sections such as tellers, security officers and a teller is an employee of a bank, or similar financial institution, years and we still have sections in the training manual on teller drawers and balancing while we now have recyclers. this blog is a free excerpt from our teller training manual: essential teller issues. the country’s number one rated, .
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